webhook

Multi-Channel Customer Support with AI Sentiment Analysis

Automates ticket routing from email, chat, and social media using AI-driven sentiment analysis. Routes messages based on sentiment and channel, triggers intelligent auto-replies, escalates negative sentiment to human agents, and handles errors gracefully.

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İstatistikler

Görüntülenme 37
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Kurulum Kılavuzu

1. Set up a webhook endpoint (e.g., from a middleware) to receive messages in JSON format with fields: channel, message, user, email, socialHandle. 2. Configure the Sentiment API HTTP Request node with your API key and endpoint. 3. Set up Slack webhook URL for negative sentiment alerts. 4. Configure email credentials for error notifications. 5. Adjust the Code node logic for priority scoring if needed.