Webhook

Customer Feedback Loop & Sentiment Analysis System

Aggregates feedback from multiple channels, performs AI-driven sentiment analysis, generates actionable insights, and triggers automated follow-up actions with comprehensive error handling.

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Kurulum Kılavuzu

1. Configure the Webhook trigger to receive feedback payloads (e.g., from a form, email, or API).
2. Set the Sentiment Analysis HTTP Request node to your preferred AI sentiment endpoint (e.g., OpenAI, Google Natural Language).
3. Adjust the Switch node thresholds for positive/neutral/negative based on your sentiment scale.
4. Configure the email nodes with your SMTP credentials.
5. For the ticketing action, replace the placeholder URL with your support system's API endpoint.
6. Ensure error notification email is configured to receive alerts on failures.